Refund Policy

This Refund Policy applies to all membership subscriptions purchased on Decode, operated by Outcue Media Private Limited. Please read this policy carefully before subscribing.

1. General Policy

   Once access to a subscription period has begun, refunds are not available. By completing a purchase, you acknowledge and agree to this policy.

   Decode is a digital content subscription. Because access to member-only content is granted immediately upon payment, we are unable to offer refunds once the subscription period has started.

2. Subscription Plans

   The following plans are available and are subject to this refund policy:

   • Monthly: ₹249 — Auto-renews monthly — Not refundable
   • 6 Months: ₹1,299 — One-time for 6 months — Not refundable
   • Annual: ₹1,999 — One-time for 12 months — Not refundable

3. Cancellation

   You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you will retain full access to member content until that date.

   • Cancelling a monthly subscription stops the next auto-renewal.
   • Cancelling a 6-month or annual plan stops renewal at the end of the paid period.
   • No partial refund is issued for the unused portion of a cancelled plan.

   To cancel, write to us at assist@boomlive.in with your registered email address.

4. Exceptions

   Refunds may be considered at our sole discretion in the following circumstances:

   • Duplicate payment: If you were charged more than once for the same subscription period due to a technical error.
   • Unauthorised transaction: If you can demonstrate that a payment was made without your knowledge or consent.
   • Service unavailability: If Decode was completely inaccessible for a significant and sustained period during your subscription through no fault of your own.

   To raise an exception request, contact us within 7 days of the transaction at assist@boomlive.in with your payment details and a description of the issue.

5. Payment Disputes

   If you believe an incorrect charge has been made, please contact us before raising a dispute with your bank or payment provider. We will make every effort to resolve payment issues quickly and fairly.

6. Governing Law

   This Refund Policy is governed by Indian law. Any disputes arising from this policy shall be subject to the non-exclusive jurisdiction of the courts of New Delhi, India.

7. Contact Us

   Get in touch

   Outcue Media Private Limited

   Email: assist@boomlive.in

   Response time: within 3 business days